FAQS About Our Manchester Services. Including End of Tenancy Cleaning.
Q. Will I have to pay a deposit?
A. No upfront fees are required in order to secure your booking. Payment is only made after completion of the work, and after your inspection to ensure we've met the required level of quality. We will always give you the opportunity to check our work before you make payment using cash or recognised card.
Q. Are there any cancellation fees?
A. Provided you give at least 48 hours notice there will be no charge for cancelling your booking, or making a change.
Q. Do you offer your services in my area?
A. All our service are available throughout Manchester, for both residential and commercial customers. Anyone in the area can take advantage of our one-off cleaning services such as deep or spring cleaning, as well as our more specialised options, including carpet and oven cleaning.
Q. When are you available?
A. We don't restrict our services to normal office hours, and even include bank holidays along with weekends, for your added convenience. We can even provide a same day solution, especially if you get in touch before midday. In order to get the best possible choice when it comes to making your booking, we'd advise you to get in touch in advance.
Q. How can I find out more regarding any special offers?
A. We always like to keep our customers informed of our latest special offers and cleaning deals by regularly updating our website. You can also call 0161 823 0193 if you want to know more, or use our instant chat option. You may also be interested to know that if you book a combination of services, it will immediately entitle you to a discount.
Q. Are any of your services guaranteed?
A. Both end of tenancy cleaning and deep cleaning are considered to be professional services, so come with a quality guarantee. Let us know within 48 hours if you think that we missed something, and we'll come back and re-clean those areas completely free of charge.
Q. What's the difference between deep cleaning and spring cleaning? I'm not sure which one to book!
A. It's understandable that you might be a bit confused, because they are on the surface very similar. Both services involve giving the property a thorough clean, but the difference is the areas we would concentrate on. Spring cleaning is more of a general clean all over the property, while deep cleaning is designed with specific areas in mind. Which ever option you go for, we will do as much as we can in the time allowed.
Q. Do you perform any checks on your employees?
A. Trust is a big issue for us as a cleaning service provider, so we do everything possible to put your mind at ease. All employees undergo police checks, and are carefully vetted. You'll be able to recognise our technicians when they knock on your door, by our company uniforms and ID cards. We'll be working in your property, sometimes when you're not present, and your safety and security are our primary concerns.